Here is what some
of our customers are saying...
From: Chuck V...
Hello Darren,
When a company does a superior job, I try to find the time to let them know that I appreciate it. Over the past eight years, I have purchased seven Woodhaven racks ranging in size from 1/4 cord to 3/4 cord. They are a tremendous product.
I live in an antique colonial home in north central Massachusetts and burn six cords of wood per season. I have never had any trouble with the racks. The durability of the covers is especially impressive. Since I buy green firewood in the spring, the covers are in constant use. None show any sign of wear.
During the burning season, I keep my two 1/4 cord racks near the house and refill them as the wood is used. This means that three cords of firewood passes through each of them every season. Yet, the racks and covers look the same as they did when I first assembled them.
Thank you for making such a quality product. It is indeed refreshing to know that there are still companies such as yours in business.
Sincerely,
Chuck V...
Lunenburg, MA
From: Dominick L..., Shrewsbury, NJ
I picked up the rack at one of the retailers you suggested. It is awesome! Thank you for a superior product that I know will be in use for a long time.
From: Michael D...,
Glenmont, NY
Good morning,
I just wanted to send a note to let you know how satisfied I am with
my purchase from Alexander. Everything you said about your product and
service was right on the money. The quality of the firewood rack is outstanding
and your delivery was fast as lightening. I was so impressed with both
that I immediately placed an order for a second rack.
In this day and age where I fully expect some form of hassle or inconvenience
when making a purchase by mail, Alexander has bolstered my faith by proving
that there still are companies in business who focus on the customer and
strive to exceed expectations.
Regards,
Michael D.......
From: Sonny T......
Please, with my blessing! Use the email in any form/fashion that
will serve you. Seriously...how many times have you ordered something
sight unseen and when you got it, you said..."Dang, what a piece of
junk!"...or "Wow, I'd send this back if it wasn't such a pain in the
neck to do so!" Your product is terrific. Wood piles are by nature,
ugly and messy. Your rack presents a neat, orderly and "dressy" appearance,
and through thoughtful design and construction, should outlast me. It's
well worth the price. Best of luck with your business.
Some weeks back I ordered a 1/4 cord plus rack from you. It arrived
promptly. I finally got around to opening the box, assembling the rack
and stacking wood today. I wanted to compliment you on the quality of
design and manufacturing of your products. It is a rare event when one
comes across a product that completely satisfies the customer. Every
aspect of the rack is first rate. Very nice....thanks.
From: David D...., Hackettstown, NJ
I ordered the 1/2 plus rack on Sunday and it arrived the following Saturday,
which was a very pleasant surprise.
The total time from box opening to assembly was 1 hour, including moving
the wood pile. This was another very pleasant surprise. It went together
so well, that you could tell there was value built into the product.
I need to add my comments to your testimonials, because they are all true.
Dave D......
From: Tim H.... Norwood,
PA.
"I received the
1/2 cord firewood rack yesterday. You build a fine product! Top quality,
just as advertised. No surprises. Thanks. Thanks to, for the e-mail
last week, about the snowstorm, and how delivery could be held up. That's
the kind of stuff that separates someone who cares about their business
from all the rest!! "
From: John S.....
Boulder Creek, CA.
Hi Don,
"I received
my Woodhaven Firewood Rack today (right on time per your UPS shipping
information link) and I am quite impressed. As you stated, it is a quality
unit and I could not be more happy with it. It assembled quite nicely
(I can see that you do not cut corners in manufacturing). Everything
fit together very well, and I can see that you use good hardware.
It took 'bout
20 minutes. Including your business card with your toll free number
was a nice touch and certainly shows you have confidence in your product.
In this time of shoddy products and questionable customer service, I
just wanted to let you know that it was a pleasure doing business with
you and your company. "
From Lee P......
Don,
I received my
first 1/4 rack on Friday, and I must say I am impressed with the quality
of the product.
Thanks and "What
a Great product!
Best Regards,
Lee P.....
From Ron Kresha. .
.
This is simply
the only firewood rack I recommend to visitors of Firewood Center.com.
Alexander Mfg. has put together a durable firewood rack that safely
keeps your firewood stacked. Furthermore, you won't be disappointed
with the excellent service and hospitality that Alexander Mfg. extends
to their customers.
Best,
Ron Kresha,
From Joe R . .
.
The 1/4 cord
plus rack arrived a few days ago, and we're very impressed with the
quality and the ease of assembly. Just the right size for our (suburban
Kansas City) needs. Arrived right on time, too. Thanks!
Joe R.. . . M.D.
Overland Park, KS
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